Privacy Policy

We build booking, dispatch, and business management software for taxi, limo, chauffeur, driving school, and plumbing operators. Protecting the privacy of operators, drivers, and passengers who interact with our platform is central to how we design our products.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use our services.

Information you provide: name, business name, email, phone number, billing address, role, fleet size, service type, and anything you enter in demo, quote, contact, or checkout forms.

Account & operational data: login credentials (hashed), settings, uploaded logos, driver and vehicle records, booking history, dispatch logs, and support messages.

Payment data: card details are processed by PCI-DSS compliant payment processors (e.g. Stripe). We do not store full card numbers on our servers.

Automatic data: IP address, device type, browser, referrer, pages viewed, and interactions — collected through cookies, log files, and analytics tools.

Location data: if you or your drivers use our dispatch or driver apps, we collect GPS location while the app is in use, to enable dispatch, ETA, and trip tracking features.

• Provide, operate, and improve our software and websites.
• Process bookings, dispatch trips, generate invoices, and settle driver payouts.
• Respond to demo requests, quotes, and support tickets.
• Send transactional emails (booking confirmations, receipts, status changes).
• Send service updates and, with your consent, marketing communications.
• Detect fraud, enforce our Terms, and comply with legal obligations.
• Analyze usage to improve performance, security, and product design.

Where GDPR applies, we rely on: contract (to deliver services you request), legitimate interest (product improvement, fraud prevention), consent (marketing, non-essential cookies), and legal obligation (tax, accounting, lawful requests).

We do not sell your personal information. We share it only with:

• Service providers — hosting (Cloudflare, Supabase), email (Titan/SMTP), analytics, payment processors, mapping and SMS providers — all bound by data-processing agreements.
• Your own business users — dispatchers, drivers, and admins you invite.
• Legal & safety — when required by law, subpoena, or to protect rights and safety.
• Business transfers — in a merger, acquisition, or asset sale, with notice to you.

Mobile information: No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Phone numbers collected for SMS are used only by ELEVATECODE DIGITAL LLC and our messaging service provider solely to deliver the messages you requested. You can reply STOP at any time to opt out, or HELP for assistance; message and data rates may apply.

We use first-party and third-party cookies for authentication, preferences, analytics (GA4), and conversion tracking. You can disable cookies in your browser; some site features may then not work.

We retain personal data as long as your account is active or as needed to provide services. After termination we typically retain records for up to 7 years for tax, accounting, and dispute-resolution purposes, then delete or anonymize them.

We use industry-standard measures: TLS encryption in transit, encrypted storage, role-based access, audited backups, and least-privilege service accounts. No method of transmission over the internet is 100% secure — you use our services at your own risk.

Subject to applicable law (GDPR, UK GDPR, CCPA), you may request to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data (subject to legal retention requirements).
• Object to or restrict certain processing.
• Port your data to another provider.
• Withdraw consent for marketing at any time.

Contact contact@elevatecodedigital.com to exercise these rights. We respond within 30 days.

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe we have, contact us and we will delete it.

We are based in the United States. If you access our services from outside the US, your data may be processed in the US and other countries under appropriate safeguards (e.g. Standard Contractual Clauses).

Our mobile applications (iOS App Store and Google Play) request only the permissions needed for the feature you use. Each permission is requested at the moment of use and can be revoked in your device settings at any time:

• Location (precise / background) — driver and dispatch apps only, to show live vehicle position, calculate ETAs, and record trip routes. Background location is used only while a driver is on shift or on an active job, and stops when the shift ends.
• Camera & Photos — to upload profile photos, vehicle photos, licence documents, job proof-of-work images, and receipts.
• Notifications — booking, dispatch, payment, and reminder alerts.
• Phone & SMS — to place calls to passengers or dispatch from within the app. We do not read your messages or call history.
• Contacts — optional, only if you choose to import a customer contact.
• Storage / Files — to save invoices, receipts, and exported reports to your device.

We do not use device data for advertising, we do not sell it, and we do not share it with data brokers.

This table mirrors the Data Safety form on Google Play and the App Privacy labels on the Apple App Store. All data is encrypted in transit (TLS), and you can request deletion at any time.

Data is not used for tracking across other companies' apps or websites, and no data is sold. Account data is linked to your identity; diagnostics are collected to keep the app stable.

You can delete your account and associated data at any time:

• In the app: Settings → Account → Delete account.
• By email: send "Delete my account" from your registered address to contact@elevatecodedigital.com.

What is deleted: your profile, login credentials, contact details, uploaded photos and documents, device tokens, and location history. What is retained: invoices, payment records, and trip records required for tax, accounting, and legal compliance, kept for up to 7 years in a restricted archive and then permanently deleted. Deletion requests are completed within 30 days; we confirm by email.

Our apps use a small set of processors, each bound by a data-processing agreement: Supabase (database, authentication, file storage), Cloudflare (hosting and security), Stripe and Wise (payments), Google Maps / Mapbox(maps, routing, ETAs), Firebase Cloud Messaging / Apple Push Notification service (push notifications), Twilio (SMS and calls), and Google Analytics (aggregate usage). We include no advertising or attribution SDKs.

Our apps require a login because they manage live business operations. A working demo account with sample data is supplied to Apple App Review and Google Play reviewers in the review notes / App Access section of each submission. Reviewers who need fresh credentials can email contact@elevatecodedigital.com and we respond within one business day. We never publish demo credentials on this page.

When a passenger messages an Operator that uses our WhatsApp booking assistant (Eva Bot), we process, on the Operator's behalf: the WhatsApp phone number and profile name, message content, and trip details the passenger shares (pickup, destination, date/time, flight number, passengers, luggage, child seats, vehicle choice), plus message delivery status.

Purpose: only to answer the booking request, provide a quote, send a booking summary, payment link, confirmations and reminders. We do not sell this data or use it for advertising, and we do not use WhatsApp message content to train AI models.

Processors: Meta Platforms (WhatsApp Business Platform), Twilio (messaging), Stripe (payment links) and our hosting/database providers. Retention: conversation data is kept for up to 12 months unless the Operator needs it longer for tax or legal records.

Opt-out and deletion: reply STOP to stop messages. To access or delete your WhatsApp data, email contact@elevatecodedigital.com with your phone number; we complete requests within 30 days.

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated effective date and, where required, notified by email.

ELEVATECODE DIGITAL LLC
1207 Delaware Ave #1398
Wilmington, DE 19806, United States
Email: contact@elevatecodedigital.com
Phone: (402) 816-6183

See also our Terms and Refund Policy.