Questions and Answers

Frequently Asked Questions - ElevateCode Digital Limo Dispatch Software

1. What is ElevateCode Digital limo dispatch software?

It’s a cloud-based platform designed to help small fleet operators manage bookings, drivers, and payments efficiently. Start your free trial here.

2. Is it suitable for small fleets?

Yes, it’s perfect for small fleets with 1–10 vehicles, offering a full suite of dispatch tools without enterprise complexity.

3. Can I manage multiple vehicles at once?

Yes, you can assign jobs, track vehicles, and monitor availability across your fleet.

4. Does it include a mobile app for drivers?

Yes, drivers get real-time notifications, GPS directions, and job updates directly on the app.

5. Can customers book rides online?

Absolutely. Passengers can book via a web booker or passenger app instantly.

6. Does it support airport transfers?

Yes, you can schedule, track, and manage airport pickups and drop-offs efficiently.

7. Can I accept card payments?

Yes, the software integrates with secure payment gateways for passenger payments.

8. How are driver payouts managed?

You can calculate and pay drivers manually or automatically, keeping payroll simple.

9. Is the software cloud-based?

Yes, it’s fully cloud-based, so you can access it anywhere without expensive hardware.

10. Can I customize the software?

Yes, you can brand it with your logo, adjust booking options, and modify pricing structures.

11. Is there a free trial?

Yes, a 30-day free trial is available to explore all features. Sign up here.

12. Can I schedule recurring bookings?

Yes, the platform supports recurring trips for regular customers or corporate accounts.

13. Does it support point-to-point rides?

Yes, it’s ideal for airport transfers, weddings, events, and general point-to-point trips.

14. Is customer support available?

Yes, free 24/7 support is provided to help small fleet operators.

15. Can I track my vehicles in real-time?

Yes, GPS tracking allows you to monitor each driver and vehicle live.

16. Does it work on iOS and Android?

Yes, the driver and passenger apps are compatible with both platforms.

17. Can I manage multiple drivers?

Yes, you can assign jobs, check availability, and manage schedules for all drivers.

18. Does it offer automated booking confirmations?

Yes, customers receive instant confirmation via email or SMS.

19. Can I manage cancellations and reschedules easily?

Yes, the system allows easy edits, cancellations, and rescheduling of bookings.

20. Is it suitable for weddings and special events?

Yes, you can manage bookings for weddings, corporate events, and other special occasions.

21. Can I set pricing rules for different vehicle types?

Yes, you can configure rates for sedans, SUVs, vans, and luxury cars.

22. Does it generate reports?

Yes, you can get detailed reports on bookings, revenue, and driver performance.

23. Can I offer promo codes or discounts?

Yes, the software allows you to create discounts, offers, and special promotions.

24. Is it easy to learn for new operators?

Yes, the interface is intuitive and requires no technical expertise.

25. Can I manage both scheduled and on-demand rides?

Yes, you can handle both types seamlessly.

26. Does it support multiple payment methods?

Yes, it supports cards, online wallets, and cash-on-delivery if required.

27. Can I integrate it with accounting software?

Yes, it integrates with tools like QuickBooks and Xero for easy financial management.

28. Does it allow driver performance tracking?

Yes, you can monitor punctuality, completed trips, and customer ratings.

29. Is data secure?

Yes, all data is encrypted and securely stored on the cloud.

30. Can I manage corporate clients separately?

Yes, you can assign corporate accounts, track usage, and manage billing.

31. How many bookings can the software handle daily?

It can manage hundreds of bookings daily, depending on fleet size.

32. Can I customize the passenger app interface?

Yes, you can add branding, colors, and logos to the app.

33. Is it better than using Excel or manual dispatching?

Yes, it automates scheduling, payments, and driver assignment, saving time and reducing errors.

34. Can I add additional vehicles later?

Yes, the software scales as your fleet grows.

35. Does it provide notifications for drivers and passengers?

Yes, both parties receive SMS and in-app notifications for updates.

36. Can I track revenue per driver or vehicle?

Yes, detailed financial tracking is included for analytics and reporting.

37. Is it suitable for 24/7 operations?

Yes, it supports round-the-clock bookings and driver management.

38. Can I assign specific drivers to specific vehicles?

Yes, you can match drivers with vehicles as needed.

39. Does it allow multi-location dispatch?

Yes, it supports operations across multiple locations or cities.

40. Can I export reports for accounting purposes?

Yes, reports can be exported in Excel, CSV, or PDF formats.

41. How does it handle last-minute bookings?

The system immediately notifies available drivers, allowing fast assignment.

42. Can I integrate it with my website for online bookings?

Yes, the web booker can be embedded into your website seamlessly.

43. Does it provide customer support tickets?

Yes, customers can submit inquiries and the system tracks responses.

44. Can it handle limo rentals for long hours?

Yes, you can schedule hourly or full-day bookings easily.

45. Does it allow customer ratings and feedback?

Yes, passengers can rate drivers and provide feedback after trips.

46. Is there a setup fee?

No, there’s no hidden setup fee; you pay only for the subscription.

47. Can I test the software before subscribing?

Yes, the 14-day free trial allows you to explore all features. Sign up here.

48. Does it help reduce booking errors?

Yes, automated scheduling and notifications minimize human errors.

49. Can I manage recurring clients efficiently?

Yes, the system can store frequent clients and repeat bookings.

50. How quickly can I get started with ElevateCode Digital?

You can sign up online and start using the software immediately with minimal setup. Start your free trial today.