Move From WhatsApp To A Branded Taxi App | Elevate Code Digital
Stop taking bookings on WhatsApp. Start running a real platform.
WhatsApp is fine when you’re small. It breaks the moment volume hits. Here’s how to move to a branded booking app with live tracking, automated dispatch, and payments without the headache.
Where WhatsApp falls short
- No job queue or auto assignment
- Manual tracking and missed rides
- No live ETA for customers
- Payments live outside your flow
- No brand presence or loyalty hooks
- Zero analytics for decisions
App-like clarity wins trust
- Upfront fare and route preview
- Real-time driver location
- In-app support and receipts
- Cards, wallets, and local methods
Calm operations at scale
- Automated dispatch with rules
- Driver performance insights
- Fraud controls and audit trails
- Growth-ready infrastructure
The payoff when you switch
Bookings get organized
Every request becomes a trackable job with status, SLA, and ownership. No more juggling chat threads.
Dispatch runs on autopilot
Rules route jobs by zone, proximity, or score. Drivers get instant pings and clear acceptance windows.
Payments are in the app
Accept cards, wallets, and local rails. Reconcile faster with built-in reports and payout views.
Your brand, front and center
Customer and driver apps carry your name, colors, and tone. Consistency builds trust and repeat use.
Analytics you can act on
See trips, acceptance, cancellations, revenue, and cohorts. Spot bottlenecks and fix them quickly.
Room to grow
Add airport transfers, hourly, events, delivery. Expand into new cities without retooling.
WhatsApp vs alternatives
Here’s a simple way to think about your options.
| Option | Time to launch | Branding | Dispatch and tracking | Payments | Maintenance | Who it fits |
|---|---|---|---|---|---|---|
| WhatsApp only | Same day | No | Manual | Outside the chat | None, but fragile | Tiny teams testing demand |
| Taxi clone script | 3 to 5 weeks | Partial | Depends on vendor | Often extra work | Updates cost extra | One city pilots |
| Custom build | 6 to 9 months | Full | Whatever you fund | Custom integrations | Your team owns it | Funded, unique play |
| SaaS ride-hailing platform | About 4 weeks | Full white label | Proven and scalable | Gateways included | Updates included | Growing operators |
Make the switch in five steps
1. Discovery
We map your services, zones, pricing, and edge cases. You see a live demo tailored to your flow.
2. Import drivers
Bulk-load drivers and cars with docs, ratings, balances. Automatic invites get everyone logged in.
3. Configure apps
Branding, policies, service types, payments, and dispatch rules. Test on staging before go-live.
4. Redirect riders
Swap WhatsApp entry points with your app links. Guide customers to book in-app from now on.
5. Launch and train
Short sessions for dispatch and ops. You start with a clear playbook and dashboards that matter.
What you get on day one
- Customer and driver apps with live GPS
- Auto dispatch with fair distribution
- Card, wallet, and local payments
- Receipts, invoices, and exportable reports
- Promo codes, referrals, and loyalty hooks
- Fraud flags and document checks
Admin controls
- Zones, surge rules, and service catalogs
- Driver earnings, payouts, and fees
- Fees and taxes by city
- Public API and web booking widget
Support as you grow
- App store submission help
- Monthly updates included
- 24 x 7 technical support
- Marketing guidance for launches
What good looks like
Benchmarks vary by market, supply, and policy. Your mileage will differ, and that’s okay. We’ll tune it.
Questions operators ask
- Will my team struggle to learn this?
- Not likely. Dispatchers work from a clean console. Drivers accept jobs in a familiar mobile flow. We train both.
- Can we keep cash alongside cards and wallets?
- Yes. You can run both and reconcile the cash portion from driver statements.
- What about airport transfers and events?
- Add fixed routes, hourly, and pre-booked jobs. Same stack, no code detours.
- Do we need to rebuild our website?
- No. Drop in a web booker or link to your app store pages. Keep the site you have.
- How do we move riders off WhatsApp without losing them?
- Update your WhatsApp auto-reply with your app links, add QR codes in cars, and run a simple welcome promo.
Ready to stop firefighting in chats?
Give your riders a real booking app and your ops team a quiet control room. We’ll walk you through a short plan and launch on your timeline.
Prefer a phased rollout? Start with one city or service, then expand.
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