Choose Your Dispatch Platform With Confidence
Choose Your Dispatch Platform With Confidence
Operate like clockwork. Deliver VIP service. Grow margins. A modern SaaS dispatch platform purpose-built for limo and chauffeur operators.
- Built for airport transfers, corporate travel, events, and roadshows
- End-to-end: booking → dispatch → chauffeur app → client updates → billing → analytics
- Secure, reliable, and scalable for single-city fleets or multi-region operations
What You’ll Get
- Higher on-time performance and fewer exceptions
- Faster dispatcher workflows and better fleet utilization
- A polished rider experience that keeps corporate accounts loyal
- Accurate, automated billing that accelerates cash flow
Platform Capabilities That Matter
- Reservations and Quotes
- Customizable rate tables by account, zone, time, vehicle class, and extras
- Quick quote-to-booking flow, multi-stop trips, return legs, and roadshows
- Corporate and concierge portals with approval rules, cost centers, and PO support
- Dispatch Built for Ground Transportation
- Real-time board with smart auto-assign by proximity, vehicle class, skills, and SLA
- Flight and rail tracking, meet-and-greet workflows, and clear pickup instructions
- Event manifests and coordinator console for high-volume peaks
- Chauffeur Mobile App (iOS/Android)
- Digital run sheets with live updates, turn-by-turn navigation, and passenger notes
- Start/end trip, wait time tracking, tolls/parking capture, photos, and signatures
- In-app chat, status updates, and offline mode for poor connectivity areas
- Client Experience That Feels Premium
- Branded booking widget and passenger tracking links
- SMS/WhatsApp/email updates with live ETA and driver details
- Preference profiles for VIPs (route, amenities, do-not-disturb, language)
- Affiliate and Partner Network
- Farm-out/farm-in with real-time status sharing and agreed rate cards
- Seamless partner confirmations and exceptions handling
- Connectors/APIs for common ground-transport networks
- Billing, Payments, and Accounting
- Automatic wait time, stops, surcharges, gratuities, and taxes
- Pre-auths, saved cards, payment links, and consolidated invoicing
- Integrations with accounting systems; multi-currency and tax compliance
- Reporting and Analytics
- On-time performance, exception rates, revenue per vehicle/segment
- Driver scorecards and utilization heatmaps
- Corporate SLA dashboards and exportable reports
- Security, Compliance, and Control
- Role-based access, SSO/MFA, audit logs, and granular permissions
- Data encryption in transit and at rest; PCI-compliant payment processing
- GDPR-ready data handling and data retention controls
- Integrations and Extensibility
- Payments (e.g., Stripe/Adyen), accounting (e.g., QuickBooks/Xero)
- CRM (e.g., Salesforce/HubSpot), calendar (Outlook/Google), messaging (SMS/WhatsApp)
- Flight tracking, maps/telematics, e-signature, and open APIs/webhooks
Buyer’s Checklist: What to Verify Before You Commit
| Capability | Why it matters | Questions to ask vendors |
|---|---|---|
| Dispatch performance | Timely, accurate assignments reduce costs and missed SLAs | How do auto-assign rules work? Can we tune by zone, skills, corporate SLAs? What’s the avg. board refresh latency? |
| Chauffeur app adoption | Driver usability drives on-time and data accuracy | What’s the learning curve? Offline mode? Evidence capture (photos, signatures, tolls)? |
| Corporate and events | Keeps high-value clients happy and sticky | How do manifests, roadshows, and cost centers work? Can travel managers self-serve? |
| Affiliate workflows | Scale coverage without losing control | How do you manage partner rates, confirmations, and status sync? |
| Billing accuracy | Prevents revenue leakage and disputes | How are surcharges, waiting, and taxes configured? Can invoices consolidate by account/project/PO? |
| Reliability and SLA | Every minute of downtime hurts operations | What’s your historical uptime? Do you offer SLAs? Status page and incident comms? |
| Security & compliance | Protects PII and payment data | Do you support SSO/MFA, audit logs, and data export? How is data encrypted? PCI and privacy posture? |
| Implementation speed | Minimizes disruption | What’s the typical timeline? Who handles data migration and training? Is there a sandbox? |
| Support & success | Fast help = fewer operational hits | 24/7 options? Response times? Dedicated CSM? Onboarding plan and ongoing optimization? |
| Total cost of ownership | Avoid hidden fees | What’s included in base price? Add-ons, per-SMS fees, storage limits, API call caps? |
| Integrations & APIs | Avoids manual rework | Which native integrations are available? API coverage, webhooks, rate limits, and documentation? |
| Data portability | No vendor lock-in | Can we export all our data anytime? In what format? How easy is switching if needed? |
Implementation Plan You Can Show Your Team
- Week 0–1: Project kickoff, goals, config blueprint, data mapping
- Week 2: Import clients, rates, vehicles; set permissions; connect payments/accounting
- Week 3: Dispatcher and back-office training; chauffeur app rollout with test trips
- Week 4: Pilot go-live with selected corporate accounts and a subset of drivers
- Week 5–6: Full go-live, hypercare, tuning of rules and notifications
- Ongoing: Quarterly business reviews, new feature enablement, optimization
ROI and Business Case
Where the value comes from:
- Fewer exceptions and missed pickups
- Reduced dispatcher workload and deadhead miles
- Faster cash collection and fewer billing disputes
- Higher corporate retention through better SLAs and transparency
Simple way to frame ROI:
- Annual impact = (Labor savings + Reduced write-offs + Incremental revenue) − (Platform + Implementation)
- ROI = Annual impact / Total cost
Example inputs to estimate:
- Minutes saved per trip x trips per month
- % reduction in no-shows/late cancels
- Days faster to invoice and collect cash
- % increase in corporate renewals or upsell
Common Decision-Stage FAQs
How long does it take to switch?
Typical implementations run a few weeks from kickoff to go-live, with a short pilot to de-risk.Can we migrate from our current system?
Yes—import clients, rates, vehicles, past trips (as needed), and user roles. Ask for a migration checklist and a sandbox.Will chauffeurs adopt the app quickly?
Look for an app designed for one-hand use, clear statuses, and offline support. Provide short video training and a pilot group.How does it handle affiliates?
You should be able to set partner rates, share trip status, and reconcile billing cleanly—ideally with connectors or APIs.What about security and data ownership?
Confirm encryption, role-based access, SSO/MFA, audit logs, and that you can export your data any time.What’s the pricing model?
Most vendors charge per vehicle, per user, or per trip, plus any add-ons (SMS, storage, integrations). Request a transparent quote.Are there enterprise features?
Look for multi-entity, multi-currency, SSO, audit logs, approval workflows, and advanced reporting.
RFP Starter Questions You Can Send Vendors
- Product fit: Show us auto-assign rules for airport pickups, roadshows, and VIP accounts with SLAs.
- Mobile: Demonstrate chauffeur app offline mode, expense capture, and signature/photos on delivery.
- Client experience: Provide booking widget options, tracking links, and corporate portal features.
- Billing: Configure rate tables with wait time, tolls, taxes, and consolidated invoicing by cost center.
- Integrations: List native integrations and share API docs, webhooks, and rate limits.
- Security: Detail encryption, SSO/MFA, RBAC, audit logs, data retention, and compliance posture.
- Reliability: Share uptime history, status page, incident process, and SLA terms.
- Implementation: Provide a sample project plan, training materials, and migration approach.
- Support: Specify support hours, response SLAs, and customer success resources.
- Commercials: Quote total cost of ownership, including any add-ons and usage-based fees.
Suggested Calls to Action
- Book a demo
- Download the buyer’s checklist
- See a live dispatch board walkthrough
- Get a tailored ROI estimate
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